Senior Claims Customer Contact Representative

Fidelity & Guaranty Life Insurance Company(12 days ago)

HybridFull TimeMedior$70,695 - $95,168 (estimated)Customer Service

About this role

This role supports Fidelity & Guaranty Life by handling inbound phone inquiries related to life and annuity claims, serving as a primary contact for customers and internal stakeholders. The position focuses on accurate documentation, privacy compliance, and contributing to training and quality assurance. It is a non-supervisory role within the customer service/claims function.

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Required Skills

Inbound Calls
Customer Service
Claims Processing
Documentation
Privacy Compliance
Quality Monitoring
Training
Communication
Time Management

Qualifications

High School Degree
3+ Years Customer Service Experience

About Fidelity & Guaranty Life Insurance Company

fglife.com

F&G (FGLife) is an insurance company focused on life insurance and annuity products designed to help individuals and institutions plan and protect their financial futures. It offers retirement and income solutions including fixed indexed annuities (FIAs), multi‑year guaranteed annuities (MYGAs), registered indexed‑linked annuities (RILAs), institutional/group annuities and funding agreements, plus individual life insurance. F&G serves financial and insurance professionals, policyholders and plan sponsors through dedicated platforms and emphasizes collaboration, authenticity, a dynamic culture and empowerment. Their brand promise—“Turn Your Aspirations into Reality”—reflects a focus on building reliable income, protection and legacy solutions.