Claims Customer Experience Specialist
Reserv(11 days ago)
About this role
A Customer Experience Specialist at Reserv provides compassionate, professional support to customers throughout the insurance claims process, handling phone and email inquiries and managing claim interactions to resolution. The role operates within an insurtech focused on AI and automation to improve efficiency and simplicity in claims handling.
Required Skills
- Phone Support
- Email Support
- Multi-Line Claims
- CRM
- Empathy
- Communication
- Active Listening
- Problem Solving
- Time Management
- Data Entry
+2 more
Qualifications
- High School Diploma
- Bachelor's Degree
- Insurance Certifications
- Home State Claim Adjuster License
About Reserv
reserv.comReserv is a technology-driven claims operations partner for Managing General Agents (MGAs) that builds "Data Advantages" to improve insurance outcomes. It combines the simplicity and scale of a third‑party administrator (TPA) with the control and expertise of an in‑house team, delivering data‑driven claims processing and operational support. In 2025 Reserv raised a $41M Series B to accelerate product innovation and meet growing customer demand for modern claims solutions.
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