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Senior Client Success & Renewals Manager at Altera Digital Health - ApplyBlast

Senior Client Success & Renewals Manager

Altera Digital Health

4 months ago

3.1 on Glassdoor

Wisconsin, United States

Hybrid

Full Time

Senior

2 applicants

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About this role

As a Senior Client Success & Renewals Manager at Apex42, you will manage a portfolio of strategic real estate clients while serving as the subject matter expert for the entire Client Success team's renewal engine. This hybrid 'player-coach' role requires driving adoption, optimizing platform value, and forecasting renewals to ensure predictable recurring revenue growth. You will act as a strategic advisor to global organizations, collaborating with Sales and Product teams to maximize the potential of their physical environments.

Responsibilities

Own end-to-end renewal outcomes for a dedicated portfolio of strategic client accounts
Drive platform adoption and optimization to ensure clients realize measurable value
Develop and iterate the organization's standardized Renewal Playbook and processes
Serve as the primary internal advocate and coach for Client Success peers on negotiation tactics
Collaborate with Sales and Product teams to forecast retention and identify expansion opportunities

Skills

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.