Senior Collections Specialist, Auto

Upstart(5 months ago)

RemoteFull TimeSenior$54,900 - $75,960Collections

About this role

The Senior Collections Agent on Upstart’s Auto Collections team supports borrowers experiencing financial difficulty while contributing to Upstart’s mission to expand access to affordable credit. This is a remote, digital-first, non-exempt hourly role that operates on East Coast hours and participates in occasional in-person collaboration sessions. Upstart offers competitive compensation (base + bonus & equity) and a comprehensive benefits package including medical, dental, vision, 401(k), and employee programs.

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Required Skills

Negotiation
Empathy
Communication
Payment Plans
Delinquency Management
KPI Achievement
Borrower Engagement
Compliance Knowledge
Time Management
De-Escalation

+2 more

About Upstart

upstart.com

Upstart is an AI-driven lending platform that partners with banks and credit unions to offer personal loans, auto refinancing, and debt consolidation while expanding access to affordable credit. Founded by ex-Googlers, it uses a proprietary underwriting model that goes beyond FICO—incorporating signals like schools attended, area of study, academic performance, and work history—to identify high-quality borrowers, including those with limited credit history. Consumers can check rates online with no impact to their credit and access fast funding with transparent pricing and no hidden fees. Financial institutions integrate Upstart to originate loans more efficiently and reach underserved borrowers.