Senior Complex Pensions Complaints Manager
Lloyds Bank(1 day ago)
HybridFull TimeSenior$76,194 - $89,640Customer Service/Operations
Apply NowAbout this role
A Senior Complex Pensions Complaints Manager at Lloyds Banking Group leads teams in resolving customer complaints related to complex pensions products like SIPP and Property. The role involves strategic oversight, data analysis, and stakeholder collaboration to improve customer outcomes and operational efficiency. The position is based in Edinburgh with a hybrid work pattern.
Required Skills
- Pensions
- Complaint Resolution
- Data Analysis
- Team Leadership
- Customer Service
- Strategic Planning
- Process Improvement
- Stakeholder Management
- Operational Management