Complaints Case Handler
Marsh(1 month ago)
About this role
Mercer (Now: Pensions) is hiring multiple Complaints Case Handlers on a 12-month fixed-term contract to support its complaints case handling function. The position is based in Mercer’s Nottingham city-centre office with a hybrid working arrangement requiring at least three days per week onsite. The role is focused on delivering fair, evidence-based outcomes for member and employer complaints across a pensions environment.
Required Skills
- Complaint Handling
- Customer Service
- Case Management
- Root Cause Analysis
- Stakeholder Management
- Written Communication
- Verbal Communication
- Social Media Response
- Trustpilot Management
- Audit Trail
+5 more
About Marsh
marshmclennan.comMarsh is a global leader in risk, reinsurance, and consulting services, dedicated to helping organizations navigate complex risks and develop strategies for success. With a strong emphasis on risk management, talent development, and strategic consulting, Marsh provides expert solutions tailored to the diverse needs of its clients. The company leverages its extensive expertise in capital, people, and consulting to empower businesses to thrive in competitive environments. Through its innovative approach and comprehensive services, Marsh is committed to building resilient organizations.
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