Empower AI
The Senior Computer User Support Specialist provides on-site and remote technical assistance to end users, resolving issues related to hardware, software, and network connectivity. This role involves processing and resolving IT service desk tickets, documenting problems and solutions, and ensuring high-quality customer service for VIPs and executives. The position requires managing user inquiries via phone, email, and instant message while maintaining audit trails and supporting various operating systems including Windows and macOS.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
24% below the average for this role