Abbott Laboratories

Senior Contact Center Engineer

Abbott Laboratories(2 months ago)

United States, California, Alameda, CAOnsiteFull TimeSenior$112,000 - $224,000Business Technology Services (BTS)
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About this role

A Senior Contact Center Engineer at Abbott is an experienced IT professional focused on managing and evolving the company’s cloud-based contact center capabilities within Business Technology Services. The role supports Abbott’s global healthcare operations by ensuring the contact center platform aligns with organizational needs and enables effective customer and internal communications.

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Required Skills

  • Cloud Platforms
  • Networking
  • VoIP
  • Five9
  • SIP Trunking
  • IVR
  • APIs
  • Troubleshooting
  • Scripting
  • Communication

Qualifications

  • Bachelor's Degree in Computer Science or Information Technology
Abbott Laboratories

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.

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