Senior Contact Center Specialist
Georgia811
About this role
A Senior Customer Service Center (CSC) role at Georgia 811 involves managing incoming calls, ensuring accurate locate requests, and serving as a liaison between agents and supervisors. The role focuses on quality assurance, training, and maintaining high standards of service for utility protection and excavator safety.
Skills
Qualifications
About Georgia811
georgia811.comGeorgia 811 is Georgia’s statewide one-call damage‑prevention center that helps homeowners, contractors, and excavators avoid hitting underground utilities. It accepts locate requests (by phone or online), notifies utility owners, and coordinates field markings of buried gas, electric, water, sewer, and telecom lines before excavation. The service also publishes safety guidance, maps, and resources to reduce utility strikes, service outages, and costly repairs. Users are instructed to call 811 or submit a locate request before digging to protect public safety and comply with state requirements.
About Georgia811
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Georgia811.
More jobs at Georgia811
Similar Jobs
Traffic Utility Locator
City of Aurora
Contact Center - Disputes Operations Agent
velera
Contact Center Senior Customer Experience Specialist - WBBS
U.S. Bank
Sr. Customer Service Representative
The City of Fort Worth
Access Center Coordinator - Access Center - Full Time - Remote
Southern New Hampshire Health
Call Center Representative - Amazon
northwest-center