Senior Conversational Designer

This role focuses on accelerating the digitalization and automation of customer contact through conversational AI solutions, including Speech IVR, Agentic AI Chatbot, and Microsoft Copilot. The position involves designing, optimizing, and validating conversational flows and journeys to enhance digital self-service and reduce unnecessary customer contact. Success in this role requires translating data insights into actionable improvements and ensuring high performance across key conversational AI metrics.