Senior CRT Specialist

Encore Capital Group(3 months ago)

HybridFull TimeSenior$134,644 - $179,479 (estimated)Compliance

About this role

The Senior CRT Specialist investigates consumer complaints and drafts company responses for regulatory and other escalated matters. The role involves analyzing case facts, documenting outcomes to quality standards, and meeting internal and external deadlines. This position focuses on understanding complex consumer issues, conducting root-cause analysis, and clearly communicating findings.

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Required Skills

Complaint Investigation
Regulatory Responses
Root Cause Analysis
Case Documentation
Risk Escalation
Process Improvement
Written Communication
Verbal Communication
Microsoft Office
Multitasking

+2 more

Qualifications

High School Diploma
Paralegal Certificate
Bachelor's Degree

About Encore Capital Group

encorecapital.com

Encore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.

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