Complaint Operations Associate - External, Cash App

Block(19 days ago)

RemoteFull TimeMedior$47,780 - $95,380Compliance

About this role

A Complaint Operations Associate at Cash App manages investigations and resolution of complex customer complaints submitted to the CFPB, state and federal regulators, Attorneys General, and litigation channels. The role focuses on documenting findings and responses to support regulatory review, mitigate business risk, and uphold the company’s compliance posture.

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Required Skills

Complaint Handling
Regulatory Compliance
Case Management
Written Communication
Verbal Communication
Customer Service
De-Escalation
Risk Management
Documentation
Process Improvement

+2 more

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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