Senior Customer Journey Manager
Lloyds Bank(1 month ago)
About this role
The Customer Journey Manager at Lloyds Banking Group plays a crucial role in product development within the newly formed Hive Lab, focusing on enhancing customer journeys and leveraging Agentic AI solutions. This position involves understanding and measuring customer interactions to drive growth, innovation, and inclusivity.
Required Skills
- Customer Journey Management
- Data & Insight
- Agile Delivery
- Technical Awareness
- Regulatory Knowledge
- Leadership
- Stakeholder Management
- Problem Solving
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