Customer Journey Expert
ING(25 days ago)
About this role
Customer Journey Expert within ING’s Customer Data team in the Digital Business Banking domain, focused on legal administration and representation management. The role shapes standardized, efficient, and digital-first customer and employee journeys by translating business needs into scalable, compliant digital solutions. You will work across multidisciplinary teams locally and internationally to deliver intuitive, future-proof processes.
Required Skills
- Customer Journey
- User Research
- Stakeholder Management
- UX Design
- Requirements Translation
- Agile
- Analytical Thinking
- Compliance
Qualifications
- Bachelor's Degree
- Master's Degree
About ING
ing.comCorporate Site of ING, a global financial institution of Dutch origin, providing news, investor relations and general information
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