Lead Customer Behaviour Analyst – Customer Experience & Journey Management

NortonLifeLock Ireland Limited(1 month ago)

HybridFull TimeSenior$115,520 - $154,996 (estimated)Customer Experience

About this role

Gen is hiring a Lead Customer Behaviour Analyst to strengthen customer behavior understanding across end-to-end digital journeys for Norton and other Gen brands. Embedded in the Product Design organization within the Customer Experience Strategy team, the role partners with Journey Managers, Product Managers, Marketing, and Data teams. The position focuses on translating behavioral patterns into actionable insights that guide journey performance and customer experience priorities.

View Original Listing

Required Skills

Behavior Analysis
Journey Analytics
Customer Lifecycle
Funnel Analysis
Hypothesis Testing
Customer Insights
Data Tagging
Event Tracking
Measurement Strategy
Benchmarking

+13 more

About NortonLifeLock Ireland Limited

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.

View more jobs at NortonLifeLock Ireland Limited →