Lead Customer Behaviour Analyst – Customer Experience & Journey Management
Norton
About this role
Gen is hiring a Lead Customer Behaviour Analyst to strengthen customer behavior understanding across end-to-end digital journeys for Norton and other Gen brands. Embedded in the Product Design organization within the Customer Experience Strategy team, the role partners with Journey Managers, Product Managers, Marketing, and Data teams. The position focuses on translating behavioral patterns into actionable insights that guide journey performance and customer experience priorities.
Skills
About Norton
norton.comNorton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.
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About Norton
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$116k – $155k
per year