Resolutions Manager
Shell Energy Operations Pty Ltd(2 months ago)
About this role
The Resolutions Manager (12-month fixed term) will lead the management and resolution of escalated customer complaints within HUB24’s wealth and custodial services. The role focuses on ensuring complaints are resolved in line with regulatory and legislative requirements while supporting continuous improvement and positive customer outcomes. It involves liaising with internal teams and external stakeholders across a dynamic financial services environment.
Required Skills
- Complaint Management
- Investigation
- Regulatory Knowledge
- Communication
- Stakeholder Engagement
- Root Cause
- Reporting
- Negotiation
- Time Management
- Empathy
+1 more
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