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© All Rights Reserved. ApplyBlast.com
Terial
The Senior Customer Success Manager owns the complete post-sale lifecycle for a portfolio of Mid-Market and Enterprise commercial roofing clients, from onboarding and implementation through renewals. This role involves serving as a trusted advisor to executive stakeholders, leading complex multi-stakeholder implementations, and driving retention and expansion revenue. The position requires managing customer support, conducting Quarterly Business Reviews, and collaborating with Product and Engineering teams to improve the user experience.
Headquarters
New York, New York, United States
Company Size
1-10 employees
Founded
2023
Terial is a workflow automation platform built specifically for commercial roofing contractors that unifies field and office operations with real‑time data and AI‑powered workflows. It centralizes sales and pipeline management, service and production job management, mobile field data capture, visual crew scheduling/dispatch, change‑order tracking, and real‑time job costing. Terial automates administrative tasks — including invoicing in under a minute and integrated payment processing — and syncs with QuickBooks Online to protect margins and reduce back‑office hours. The product is available on web, iOS, and Android.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Terial.
16% above the average for this role