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Senior Customer Success Manager, EMEA at Planful - ApplyBlast

Senior Customer Success Manager, EMEA

Planful

4 months ago

4.3 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Senior

1 applicant

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About this role

Planful is seeking a Senior Customer Success Manager to lead strategic client relationships within the EMEA market for its financial performance management software. This role involves acting as a trusted advisor to drive client value realization, collaborating across internal teams, and developing scalable processes for user growth. The successful candidate will leverage deep expertise in financial planning and technical capabilities to ensure high retention and expansion within a SaaS environment.

Responsibilities

Manage diverse portfolio of strategic client accounts and partnerships
Drive value realization to ensure renewals and account growth
Collaborate internally to deliver consistent customer experiences
Develop scalable processes for the EMEA customer base
Act as voice of customer communicating needs to product teams

Skills

Qualifications

5+ years in Customer Success Manager roleSaaS environment experienceUnderstanding of Finance and financial reporting processes

About Planful

planful.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

View Profile

Planful is a cloud-based financial planning and performance management platform that helps finance teams plan, forecast, consolidate, and report with greater speed and accuracy. It combines budgeting, scenario modeling, close automation, and AI-powered, explainable analytics to deliver trusted insights for better decision-making. Built for secure, collaborative workflows, Planful integrates with ERP and business data sources to automate processes, shorten close cycles, and surface actionable recommendations. Finance and operational leaders use it to improve agility, visibility, and overall financial performance.