Senior Customer Success Manager - Fintech

BitGo(1 month ago)

HybridFull TimeSenior$140,000 - $170,000Customer Success

About this role

The Customer Success Manager for Platform Sales at BitGo partners with fintech and platform clients to ensure successful onboarding, deep integration, and scalable use of BitGo’s wallet and custody solutions. This role serves as a trusted advisor and advocate, coordinating across Product, Sales, Engineering, and Support to drive long-term customer value. The position focuses on maximizing adoption, retention, and expansion through strategic planning and executive engagement.

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Required Skills

Account Management
Customer Success
Stakeholder Management
Success Strategy
Customer Engagement
Data Analysis
Executive Engagement
Sales Collaboration
Onboarding
Product Feedback

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About BitGo

bitgo.com

BitGo is a digital asset infrastructure company that provides enterprise-grade security, custody, and operational services for cryptocurrencies and tokens. Its platform includes multi-signature wallets, institutional custody through a regulated trust, APIs and integrations for settlement, staking, and liquidity, plus insurance and compliance tooling. Trusted by exchanges, asset managers, and fintechs, BitGo focuses on secure key management, developer-friendly integrations, and regulatory-ready solutions to help institutions store, move, and manage digital assets at scale.