Senior Customer Success Manager

United States - Genesys Cloud Services, Inc.(2 months ago)

SingaporeOnsiteFull TimeSenior$138,620 - $186,350 (estimated)Customer Success

About this role

A Senior Customer Success Manager at Genesys builds and sustains strategic, long-term relationships with customers in Singapore to ensure they realize value from Genesys Cloud and achieve their customer experience vision. The role serves as the primary customer advocate and coordinates across internal teams to maintain strong, recurring partnerships and business outcomes.

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Required Skills

Customer Success
Account Management
Stakeholder Management
AI Adoption
CX Strategy
Executive Reviews
Onboarding
Renewals
Cross-Sell
Relationship Building

+4 more

Qualifications

Bachelor's Degree in Technology or Business

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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