Senior Customer Success Manager

SPINS

2 days ago

3.5 on Glassdoor

Chicago, IL

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Customer Success Manager at SPINS is responsible for managing a book of business by acting as a trusted advisor for clients, understanding their needs, and helping them derive maximum value from SPINS' data and solutions. The role involves client retention, growth, education, and collaboration with internal teams.

Skills

Qualifications

BA/BS degree in Business Administration or related field3-5 years of experience in customer-facing success, account management, sales or strategic consultingExperience with syndicated data like SPINS, Nielsen, IRI

About SPINS

spins.com

Spins is a retail data and analytics firm focused on the health-and-wellness, natural, organic, and specialty CPG channels. It delivers syndicated and custom product intelligence, consumer insights, and analytics tools that help brands and retailers optimize assortment, merchandising, pricing, and innovation. Spins combines POS, e-commerce and panel data to surface category performance, trends, and shopper behavior across channels. Its customers—CPG manufacturers, retailers and health-focused organizations—use its insights to guide product launches, category strategy, and go-to-market decisions.