Senior Customer Success Manager

This Customer Success Manager role at NiCE focuses on managing high-complexity, enterprise client relationships to drive adoption, measurable ROI, and long-term success of contact center platforms. The position requires translating technical and AI-driven capabilities into business value while acting as a trusted advocate and reference for strategic stakeholders. Responsibilities include overseeing account health, facilitating value reviews, and collaborating cross-functionally with engineering and product teams to accelerate customer outcomes.