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Senior Customer Success Manager at Genesys - ApplyBlast

Senior Customer Success Manager

Genesys

4 months ago

Bogota

Onsite

Full Time

Senior

0 applicants

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About this role

This role serves as a strategic partner for Genesys' banking, telecommunications, and mid-market customers, focusing on building long-term relationships and driving product adoption. The Senior Customer Success Manager ensures customers achieve their customer experience (CX) vision by developing customized success plans and managing the entire customer lifecycle. Working closely with cross-functional teams, the individual drives onboarding, retention, and revenue growth through executive reviews and collaborative strategies.

Responsibilities

Manage a portfolio of strategic customers as the primary business point of contact
Develop actionable Customer Success Plans to achieve mutual business success
Orchestrate adoption of product features to drive key customer outcomes
Coordinate cross-functional teams for onboarding, implementation, and renewals
Conduct executive business reviews to track progress on stated objectives

Skills

Qualifications

Bachelor's degree in technology or businessCOPC certification

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.