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Senior Customer Success Manager at Zip Co Limited - ApplyBlast

Senior Customer Success Manager

Zip Co Limited

1 month ago

Remote

Full Time

Senior

3 applicants

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About this role

Zip is seeking a Senior Customer Success Manager to manage a portfolio of enterprise clients, driving procurement success and customer adoption on the AI-powered platform. The role involves acting as a trusted advisor to stakeholders across various departments, defining business outcomes, and collaborating with product and engineering teams to deliver tailored solutions. This position focuses on building strong customer relationships, improving satisfaction, and supporting renewals to achieve target net revenue retention.

Responsibilities

Manage portfolio of clients and drive customer success outcomes
Advise customers on procurement best practices and platform adoption
Partner with product and engineering to translate business needs into solutions

Skills

About Zip Co Limited

zip.co

Headquarters

Sydney, New South Wales, Australia

Company Size

1001-5000 employees

Founded

2013

View Profile

Zip is a digital financial services company that provides buy-now-pay-later and consumer credit products, letting customers split purchases into manageable repayments both online and in‑store. Its product suite includes everyday interest‑free plans (Zip Pay), larger lines of credit (Zip Money/Zip Plus) and personal loan options, together with merchant tools and integrations to offer flexible checkout experiences. Zip operates across Australia, New Zealand, North America and Canada, emphasizing transparent pricing, an app‑driven user experience, and partnerships that help retailers drive sales.