Senior Customer Success Manager

Zip(27 days ago)

HybridFull TimeSenior$144,853 - $192,527 (estimated)Customer Success

About this role

A Senior Customer Success Manager at Zip is responsible for managing and optimizing relationships within a rapidly expanding portfolio of enterprise customers, including industry leaders like Coinbase and Snowflake. This role involves collaborating with cross-functional teams to ensure effective product adoption, guiding customers on procurement strategies, and acting as a trusted advisor to deliver business outcomes. The Senior CSM will leverage data-driven insights to monitor customer health, enhance engagement, and drive overall satisfaction while continuously improving processes within the early-stage company.

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Required Skills

Customer Success
Technical Account Management
Procurement Experience
B2B SaaS
Project Management
Interpersonal Skills
Creative Problem Solving
Workflow Efficiency
Relationship Building
Customer Engagement

+9 more

About Zip

ziphq.com

Zip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.