Senior Customer Success Manager

Zip(1 month ago)

HybridFull TimeSenior$132,133 - $176,642 (estimated)Customer Success

About this role

The Senior Customer Success Manager at Zip is responsible for managing a diverse portfolio of clients, including Growth to Enterprise customers, to drive customer success and satisfaction with their procurement platform. This role involves collaborating with product and engineering teams to translate customer needs into solutions, advising clients on procurement best practices, and fostering strong relationships with key stakeholders across various business functions. The CSM will also focus on delivering measurable business outcomes, maintaining high customer engagement, and supporting renewals to achieve target net revenue retention.

View Original Listing

Required Skills

Customer Success
Stakeholder Management
Procurement Advisory
Relationship Building
Customer Engagement
Data-Driven Metrics
Product Training
Process Improvement
Project Management
Creative Problem Solving

+5 more

About Zip

ziphq.com

Zip is a leading procurement orchestration platform offering solutions that enhance efficiency and transparency in business spending. Its offerings include Intake-to-Procure and Procure-to-Pay services, aimed at simplifying the purchasing process while integrating seamlessly with existing systems. With a focus on AI-driven decision-making, Zip helps organizations manage spend strategically, mitigating risk and driving performance across various sectors including finance, procurement, and technology. Businesses can leverage Zip's tools to streamline processes, reduce costs, and gain insights into their spending behavior.

View more jobs at Zip →