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Senior Customer Success Manager at Nozomi Networks - ApplyBlast

Senior Customer Success Manager

Nozomi Networks

2 days ago

4.1 on Glassdoor

Doha, Doha Governorate, Qatar

Onsite

Full Time

Senior

1 applicant

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About this role

The Senior Customer Success Manager at Nozomi Networks is responsible for building and maintaining relationships with critical accounts to drive customer satisfaction, product adoption, and retention. This role serves as the primary point of contact for key customers, focusing on value realization, issue resolution, and acting as a trusted advocate for the company. The position requires strong technical and communication skills to engage with stakeholders at all levels, from CxO to technical staff, while contributing to product development and internal training.

Responsibilities

Manage customer portfolio and drive the customer lifecycle
Drive revenue growth by demonstrating successful achievement of customer guided value measures
Resolve customer requests and concerns ensuring improvements to customer experience

Skills

About Nozomi Networks

nozominetworks.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2013

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Nozomi Networks is a leader in OT (operational technology) cybersecurity, helping industrial and critical‑infrastructure organizations secure their control systems and connected devices. Its platform provides real‑time OT network and endpoint visibility, asset inventory, anomaly and threat detection, vulnerability assessment, and AI‑powered analysis to detect, prioritize, and investigate risks. Nozomi combines sensors and on‑prem/cloud analytics that integrate with IT/SOC tools (SIEM, ticketing, etc.) to accelerate incident response and strengthen cyber‑resilience. Its customers include utilities, energy, manufacturing, transportation, and other industrial operators worldwide.