Senior Customer Support Associate

Laurel

4 days ago

3.7 on Glassdoor

Remote

Full Time

Senior

3 applicants

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About this role

Laurel is seeking a Sr. Customer Support Associate to support its user base by resolving technical issues, educating customers, and contributing to support improvement initiatives. The role involves handling support inquiries, documenting problems, collaborating across teams, and owning strategic projects to enhance the customer experience.

Skills

Qualifications

3+ years experience in customer support in SaaS or software

About Laurel

www.laurel.ai

Laurel is an innovative technology company specializing in AI-driven solutions that transform timesheet management for legal and accounting firms. By automating timesheet entry, Laurel helps professionals save significant time, enhance productivity, and increase profitability through insights into their operational efficiency. With a powerful platform designed to streamline workflows and improve compliance, Laurel serves as a strategic partner for businesses looking to optimize their use of time and resources. The company is committed to ensuring enterprise-grade security and tailored solutions unique to each firm's needs.