Lattice

Senior Customer Support Associate

Lattice

6 days ago
New York, NY
Onsite
Full Time
Senior
0 applicants
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Lattice
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About this role

A Senior Customer Support Associate at Lattice is a trusted advisor for customers and internal teams, providing consultative support for complex issues and building relationships. They act as a partner to Customer Success teams, supporting product adoption through expert support in daily interactions.

Skills

Lattice

About Lattice

lattice.com

Lattice is an HR platform that helps companies manage people, pay, and performance with tools for performance reviews, goal-setting, compensation, engagement, and career development. It layers AI-powered features and people analytics to streamline HR workflows, surface insights, and centralize processes on one trusted platform. Used by 5,000+ forward-looking teams, Lattice focuses on improving employee experience, continuous feedback, and scalable people operations.

About Lattice

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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