Senior Customer Support Engineer
Outseer
About this role
The Senior Customer Support Engineer provides remote, second-tier technical support for Outseer Fraud Manager and 3D-Secure products. They resolve complex product issues, collaborate with cross-functional teams, and contribute to process enhancements to ensure customer satisfaction.
Skills
About Outseer
outseer.comOutseer is a fraud and risk-management company that delivers AI- and machine-learning-driven solutions to detect and prevent digital fraud across banking, payments, and other high‑risk environments. Built on RSA award‑winning technology, its platform uses data science, behavioral analytics, and real‑time risk engines to surface “more signal, less noise,” reducing false positives while stopping account takeover, transaction fraud, and payment abuse. Outseer also provides orchestration and investigative workflows that integrate with enterprise systems and scale for large financial institutions and global merchants. Organizations choose Outseer for proven models and operational tools honed in the world’s highest‑risk environments.
About Outseer
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Outseer.
Salary
$155k – $206k
per year