Technical Support Engineer
Pansophic Learning
About this role
A Technical Support Engineer at Pansophic Learning provides remote guidance and expertise to resolve customer technical issues, acts as a second tier end user contact, and manages customer support tickets. The role involves documentation, troubleshooting, and customer account assistance to ensure high-quality support and customer satisfaction.
Skills
About Pansophic Learning
pansophiclearning.comPansophic Learning is an education-technology and instructional design firm that builds custom digital learning solutions for colleges, universities and corporate clients. They design and develop online courses, learning platforms, curriculum modernization, and implementation services—combining pedagogical expertise, multimedia design, and analytics to improve learner outcomes. Pansophic partners with institutions to scale programs and provide ongoing support, training, and technology integration. Clients hire them for tailored, research-informed programs that blend instructional design with practical deployment and measurement.
About Pansophic Learning
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Pansophic Learning.
Salary
$40k – $60k
per year