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Senior Customer Support Executive at Nivoda - ApplyBlast

Senior Customer Support Executive

Nivoda

2 months ago

3.2 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Customer Support Executive at Nivoda will handle customer inquiries via live chat, WhatsApp, and email, resolve logistics and order issues, and act as the voice of the customer within the company. The role also includes onboarding and training new team members, coaching colleagues, managing escalations, and collaborating across departments to improve the customer experience.

Responsibilities

Resolve customer issues via live chat, WhatsApp, and email
Onboard and train new support team members
Collaborate with cross-functional teams to address root causes

Skills

About Nivoda

nivoda.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2017

View Profile

Nivoda is a B2B diamond and gemstone marketplace platform serving over 10,000 jewelers worldwide, offering access to more than 2 million natural and lab-grown diamonds, gemstones, melee, and finished jewelry. The platform provides retail tools such as in-store virtual showrooms and online diamond feeds, along with services including express delivery, flexible credit terms, quality control, and consolidated shipping. Nivoda empowers jewelry retailers to sell more efficiently without holding inventory, growing their margins and streamlining their sourcing and fulfillment operations.