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Senior CX Manager at Talkdesk - ApplyBlast

Senior CX Manager

Talkdesk

3 months ago

3.2 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior CX Manager serves as a senior technical advisor and strategic partner for Talkdesk’s largest and most complex customers, driving business outcomes through advanced product adoption, technical initiatives, and change management. The role bridges customer stakeholders and internal teams, overseeing onboarding, platform optimization, and long‑term success while managing risk and supporting renewals.

Responsibilities

Lead complex onboarding and platform optimization for enterprise customers
Drive technical solution design and roadmap alignment with business objectives
Manage end-to-end technical initiatives and mitigate delivery risks

Skills

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.