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Senior CX Manager at Talkdesk - ApplyBlast

Senior CX Manager

Talkdesk

1 day ago

3.2 on Glassdoor

Madrid, Community of Madrid, Spain

Onsite

Full Time

Senior

0 applicants

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About this role

A fully dedicated Customer Experience Manager embedded within the Orange team, responsible for maximizing the value of the Talkdesk platform and supporting Orange's CX and AI transformation. This role combines strategic customer leadership with strong technical fluency, working closely with Orange business and technical teams to identify, develop, and optimize high-value use cases, particularly across AI and Agentic capabilities. The CXM acts as a trusted advisor and orchestrates the appropriate Talkdesk teams across Product, Engineering, Professional Services, and Customer Care to drive adoption and measurable business outcomes.

Responsibilities

Identify and optimize AI and Agentic use cases for business outcomes
Provide technical advisory on platform integrations, APIs, and architecture
Drive adoption of Talkdesk capabilities and deliver enablement to stakeholders

Skills

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.