Senior Director, Contact Center
Onbe(21 days ago)
About this role
Onbe is hiring a Senior Director of Contact Center to lead global contact center transformation and operational performance. The role emphasizes modernizing customer support through automation and AI while managing global outsourcing partners. This leader will align contact center capabilities with broader business goals and customer experience priorities.
Required Skills
- Contact Center Strategy
- Digital Transformation
- Automation
- Artificial Intelligence
- Chatbots
- Virtual Agents
- Predictive Analytics
- BPO Management
- Vendor Management
- Contract Negotiation
+20 more
Qualifications
- Bachelor’s Degree
- Master’s Degree
- Lean Certification
- Six Sigma Certification
About Onbe
onbe.comOnbe is a digital disbursement and payout platform that helps businesses, governments, and platforms deliver mass payments, rewards, benefits, and incentives to recipients via virtual and physical prepaid cards, bank transfers, and digital wallets. Its solution combines turnkey card issuing, global rails, compliance and fraud controls, and developer-friendly APIs to automate and scale distributions. Onbe positions itself as a secure, customizable partner for enterprises seeking better recipient experiences, traceability, and operational efficiency.
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