Director, Healthcare Navigation Service Contact Center

Rightway(12 days ago)

HybridFull TimeDirector$130,000 - $150,000Care Navigation

About this role

The Director, Navigation Service Delivery is a senior leader responsible for leading Rightway’s Care Navigation delivery organization and ensuring the Navigation contact center meets organizational goals. This role represents Care Navigation to internal and external stakeholders and partners across functions to align strategy with scalable delivery as the business grows.

View Original Listing

Required Skills

Operational Leadership
Capacity Planning
Forecasting
Performance Management
People Leadership
Contact Center
Analytics
Compliance
Client Facing
Process Improvement

Qualifications

Bachelor's Degree
Advanced Degree (Preferred)

About Rightway

rightwayhealthcare.com

Rightway Healthcare is a technology-enabled clinical care navigation and benefits company that helps employers and health plans connect members with high-quality, cost-effective care. It pairs clinician-led navigation with a transparent, outcomes-focused pharmacy benefits management (PBM) offering to simplify access, reduce unnecessary spend, and improve medication and treatment decisions. Rightway’s platform combines data-driven insights, care teams, and digital tools to personalize guidance, coordinate referrals, and drive better clinical and financial outcomes.