Director of Contact Center Operations
Slide Insurance(26 days ago)
About this role
Director-level role leading Slide’s Contact Center organization and shaping its strategic direction. The position focuses on driving a high-performance culture, collaborating with senior leadership, and representing the Contact Center in enterprise planning. The leader helps align the organization to business objectives and supports long-term operational planning and organizational development.
Required Skills
- Contact Center
- Performance Management
- Process Governance
- Quality Assurance
- Workflow Management
- KPI Alignment
- Regulatory Compliance
- Data Analysis
- Interaction Analytics
- Five9
+12 more
Qualifications
- Bachelor's Degree
- Industry Certifications Preferred
About Slide Insurance
slideinsurance.comSlide Insurance is a digital homeowners and condo insurance provider based in Tampa, Florida, focused on serving Florida and South Carolina homeowners. The company emphasizes fast online quotes and a streamlined application-to-coverage process (with mobile apps available) to make buying and managing policies simple. Slide works with insurance carriers to offer affordable, state-specific coverage and provides customer support by phone.
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