Senior Director, Contact Center
Onbe(21 days ago)
About this role
Onbe is seeking a Senior Director of Contact Center to lead global contact center transformation and operational excellence. The role emphasizes modernizing customer service through automation and AI while ensuring scalable, high-quality delivery across internal teams and outsourced partners. This leader will align contact center capabilities with company strategy and customer experience goals.
Required Skills
- Contact Center Strategy
- Digital Transformation
- Automation
- Artificial Intelligence
- Chatbots
- Virtual Agents
- Predictive Analytics
- BPO Management
- Vendor Management
- Contract Negotiation
+20 more
Qualifications
- Bachelor’s Degree
- Master’s Degree
- Lean Certification
- Six Sigma Certification
About Onbe
onbe.comOnbe is a digital disbursement and payout platform that helps businesses, governments, and platforms deliver mass payments, rewards, benefits, and incentives to recipients via virtual and physical prepaid cards, bank transfers, and digital wallets. Its solution combines turnkey card issuing, global rails, compliance and fraud controls, and developer-friendly APIs to automate and scale distributions. Onbe positions itself as a secure, customizable partner for enterprises seeking better recipient experiences, traceability, and operational efficiency.
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