Senior Director, Customer Care

The Senior Director, Customer Care leads the strategy, leadership, and transformation of iRhythm’s Customer Care function, supporting patients, healthcare providers, and key stakeholders. This role involves setting the strategic direction for a complex, high-volume service environment while executing a multi-year roadmap to evolve the operating model. The position focuses on delivering exceptional customer and patient experiences through digital enablement, AI, and automation while ensuring operational excellence and measurable business value.