Senior Director, Escalated Provider Issue Resolution

Oscar is seeking a Senior Director to lead the Escalated Provider Issue Resolution team, focusing on strategic provider accounts, high-complexity escalations, and root-cause remediation. This role involves building and scaling the operating model for issue resolution, leading a multi-disciplinary team, and partnering across various departments to improve provider issue management. The position reports to the SVP of Network and Provider Management and is based in Dallas, Texas.