Senior Director, Fraud & Disputes Operations

SoFi(1 month ago)

HybridFull TimeDirector$174,347 - $229,542 (estimated)Fraud and Disputes

About this role

The Senior Director, Fraud and Disputes COE Operations provides strategic and operational leadership for the Fraud & Disputes Center of Excellence, partnering with senior stakeholders to shape the team and operational infrastructure as the company scales. This role reports to the VP of Fraud and Disputes COE and focuses on ensuring efficiency, compliance, and process excellence across fraud prevention, investigations, and dispute operations. The leader will also represent the organization with bank partners and manage outsourced vendor relationships.

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Required Skills

Fraud Prevention
Investigations
Dispute Operations
Team Leadership
Recruiting
Process Design
Process Improvement
QA Oversight
Talent Management
Six Sigma

+8 more

Qualifications

Bachelor's Degree in Business, Finance, or Mathematics

About SoFi

sofi.com

Welcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.