Associate Manager - Disputes, Finance Operations
Agoda(21 hours ago)
About this role
The role is the operational lead for Disputes & Finance Operations within Agoda’s Rocket Travel/Strategic Partnerships, overseeing resolution of complex B2B payment discrepancies and ensuring financial integrity. The manager drives automation and process improvements to shift the team from reactive dispute handling to proactive prevention while partnering across Tech, Finance, Account Management, and external partners.
Required Skills
- Dispute Resolution
- Data Validation
- Excel
- Team Leadership
- Process Automation
- Stakeholder Management
- SQL
- Data Visualization
- Vendor Management
- Payment Reconciliation
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.