Senior Director, Global Customer Care
Cepheid(21 days ago)
About this role
The Senior Director, Global Customer Care leads Leica Biosystems’ Global Customer Care Center of Excellence, providing strategic oversight of the company’s global customer service function across Americas, EMEA and APAC. The role is accountable for global performance and outcomes, reports to the VP of Global Sales Enablement & Operations, and is based in Deer Park, IL.
Required Skills
- Global Leadership
- Customer Care
- Order-to-Invoice
- Order-to-Cash
- Operational Excellence
- Process Improvement
- Lean
- Six Sigma
- ERP
- SAP
+5 more
Qualifications
- BA/BS in Business Administration or Related Field
- MBA or Advanced Degree
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
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