Senior Director, Global Customer Care
Cepheid
About this role
The Senior Director, Global Customer Care leads Leica Biosystems’ Global Customer Care Center of Excellence, providing strategic oversight of the company’s global customer service function across Americas, EMEA and APAC. The role is accountable for global performance and outcomes, reports to the VP of Global Sales Enablement & Operations, and is based in Deer Park, IL.
Skills
Qualifications
About Cepheid
cepheid.comCepheid is delivering a better way to improve patient outcomes by enabling access to molecular diagnostic testing everywhere.
Recent company news
TipRanksCepheid Marks 30 Years of Innovation in Molecular Diagnostics
2 days ago
Clinical Lab ProductsCDC Selects Cepheid as National Collaborator for Rapid Diagnostic Development
3 weeks ago
Modern HealthcareFDA clearances and approvals: Boston Scientific, BD, Elekta
1 month ago
Infection Control TodayFDA Clears Rapid Multiplex GI Test That Could Transform Outbreak Detection and Infection Prevention
1 month ago
News-MedicalRadiometer, Leica Biosystems and Cepheid to come together at IBMS Congress 2025 on Stand 109
Sep 5, 2025
About Cepheid
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cepheid.
Salary
$230k – $280k
per year
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