Senior Director, Operations
Affirm(2 months ago)
About this role
The Senior Director of Operations at Affirm leads the global Operations function, providing strategic leadership and executive oversight for all operational pillars. This role partners across Product, Engineering, Analytics, Finance, Legal, and Compliance to align operational strategy with company objectives and ensure strong governance. The position drives organizational outcomes, supports scaling and talent development, and advances Affirm’s mission to deliver honest consumer financial products.
Required Skills
- Strategic Roadmap
- Performance Monitoring
- Remediation
- Customer Servicing
- Merchant Servicing
- Fraud Operations
- Vendor Management
- Workforce Management
- Training Programs
- Quality Assurance
+8 more
About Affirm
affirm.comAffirm is a fintech company that provides point-of-sale “buy now, pay later” financing, letting consumers split purchases into options like interest-free Pay in 4 or longer-term loans with transparent pricing. It emphasizes no hidden fees and shows the total cost upfront so shoppers can choose flexible payment plans with lower payments. Merchants integrate Affirm at checkout via APIs and partnerships to offer financing, improve conversion, and manage underwriting and payouts. Consumers can manage plans and payments through Affirm’s app and online tools.
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