Senior Education Professional
NICE(8 days ago)
About this role
The Education Professional at NICE delivers tailored onboarding and enablement for customers of NICE software, providing remote consultation, training, and change-management support before, during, and after go-live. They act as a trusted advisor to site admins, managers, and agents to ensure users reach required proficiencies and remain engaged until formal sign-off. The role partners with Professional Services, Technical Services, and Product teams and serves as a mentor to junior staff.
Required Skills
- Customer Education
- Onboarding
- Training
- Consulting
- Change Management
- Product Configuration
- IVR Scripting
- Communication
- Microsoft Office
- Troubleshooting
+2 more
Qualifications
- BS/BA in Technical or Business Field
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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