Senior ITSM Problem & Major Incident Manager
Markel(1 month ago)
About this role
A Senior ITSM Problem/Major Incident Manager at Markel will be part of the IT Service Management team and focus on improving IT service reliability and availability across the organization. The role is based in Richmond, VA with a hybrid work arrangement and participates in an on-call rotation. It supports Markel’s broader IT operations and collaborates with cross-functional teams to drive continuous service improvement.
Required Skills
- Problem Management
- Major Incident
- Incident Management
- Root Cause
- Service Management
- ServiceNow
- BMC Remedy
- Communication
- Leadership
- Analytical Thinking
+3 more
Qualifications
- Bachelor's Degree in Information Technology or Computer Science
- ITIL v3 Foundation
- ITIL 4 Foundation
- ITIL Practitioner
- Problem Management Certification
About Markel
markel.comMarkel provides specialty insurance coverage and creates seamless solutions across multiple types of insurance risks for the US market and around the globe.
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