Senior Incident and DevOps Engineer

United States - Genesys Cloud Services, Inc.(1 month ago)

RemoteFull TimeMedior$80,905 - $109,106 (estimated)Incident Management

About this role

This role sits on the Genesys Cloud Incident Management team, partnering with development and service reliability groups to coordinate and drive resolution of platform-wide incidents. It focuses on cross-functional incident response, clear stakeholder communications, and operational support in a global, microservices-based environment with 24/7 coverage.

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Required Skills

Incident Management
Escalation Management
Root Cause Analysis
Technical Communications
Data Analysis
Executive Reporting
Monitoring Systems
DevOps Support
Site Reliability
Microservices

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About United States - Genesys Cloud Services, Inc.

genesys.com

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