Critical Incident Communications, Senior Analyst
SalesForce1 Inc(1 month ago)
About this role
A Senior Analyst on Salesforce’s Critical Customer Response (CCR) team focused on incident communications for customer-impacting technical events. The role serves as a cross-functional communicator and liaison within the Global Critical Incident Center, helping maintain customer trust through timely, clear messaging. This office-flexible position supports a 24/7 operation and may require occasional on-call coverage.
Required Skills
- Incident Management
- Crisis Communications
- Technical Writing
- Cloud Infrastructure
- Stakeholder Management
- Problem Solving
- On-Call
- Customer Advocacy
- Executive Communication
Qualifications
- Trailhead Ranger
- Salesforce Certifications
About SalesForce1 Inc
salesforce1.caAt SalesForce1 we are Independent Sales Agents representing International Manufacturers to the Candian retail market.
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