Senior Lead Associate - ITSM Change Management

The Senior Lead Associate - ITSM Change Management role is responsible for the day-to-day execution and control of the global ITIL 4 Change Enablement practice across APAC, UK, and North America operating windows. Based in Pune, the position involves managing change assessment, scheduling, CAB activities, and operational reporting while ensuring beneficial change occurs at an appropriate speed and risk level. The role requires close collaboration with the Senior Change Manager/Process Owner to apply established policies, risk models, and governance standards.