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Senior Machine Learning Engineer, Community Support Engineering at Airbnb - ApplyBlast

Senior Machine Learning Engineer, Community Support Engineering

Airbnb

4 months ago

4.1 on Glassdoor

China

Onsite

Full Time

Senior

0 applicants

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About this role

Join the Community Support Products (CSP) Machine Learning team at Airbnb to build and leverage cutting-edge AI technologies for transforming customer service. This role focuses on developing intelligent, scalable AI solutions using Generative AI, LLM fine-tuning, and RAG to deliver personalized experiences for guests and hosts. You will partner across product, design, and engineering to shape novel ML systems from conception to production while sharing knowledge globally.

Responsibilities

Develop and optimize large-scale Machine Learning systems and AI services
Build intelligent customer support solutions using Generative AI and LLMs
Design efficient AI integrations in collaboration with product and design teams
Lead novel ML initiatives from concept to production deployment
Share cutting-edge AI/ML advancements with cross-regional engineering teams

Skills

Qualifications

PhD in Computer ScienceMaster's degree in Computer Science4+ years of ML engineering experience

About Airbnb

airbnb.com

Headquarters

Rome, Lazio, Italy

Company Size

5001-10000 employees

Founded

2007

View Profile

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.